Terms and Conditions

For Hudson Valley Live Edge / Hudson Valley River Life

December 3, 2024

Welcome to Hudson Valley Live Edge / Hudson Valley River Life. By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully. These terms apply to all users of our website and products.

1. Business Information

Hudson Valley Live Edge, an affiliate of Hudson Valley River Life, is a registered LLC in the State of New York. We specialize in handcrafted woodworking products, which are primarily sold online. Our website allows you to browse, order, and purchase our products.

2. Product Information

Product Types: All products sold on our website are premade, handcrafted wooden items. Occasionally, we offer customization options based on availability and customer requirements.
Customization: Customization options are available for some products. Custom orders are priced individually, and an estimate will be provided before proceeding with the work. Custom orders require a 50% deposit upfront, with the remaining 50% due upon delivery.
Production and Shipping: Our typical production and shipping timeline is 2-3 months. This may vary depending on the complexity of the order and current demand. We will keep you informed of any delays or changes.

3. Pricing and Payment

Currency: All prices are quoted in U.S. Dollars (USD).
Payment Methods: We accept payments via credit card and PayPal. Full payment is required at the time of purchase for non-custom orders. For custom orders, a 50% deposit is due before work begins, with the final payment due upon completion and prior to delivery.
Sales Tax: All prices on the website include applicable sales tax. If required, sales tax will be added during checkout based on your shipping address.

4. Shipping and Delivery

Shipping Locations: We ship to all U.S. states excluding Hawaii and Alaska. We do not currently offer international shipping.
Shipping Carriers: We may use our local delivery service, or USPS, FedEx, and UPS for shipping.
Shipping Costs: The customer is responsible for all shipping fees. Free shipping is available when explicitly stated in product description or otherwise in promotional offers or discounts.
Shipping Timeframes: Once your order is processed and shipped, delivery times will depend on the carrier chosen. Estimated delivery times are provided at checkout but are not guaranteed. We are not responsible for any delays caused by shipping carriers.

5. Warranty and Returns

Warranty: We do not offer warranties on our products. All of our items are handcrafted with great care, but each piece is unique and may have natural variations in color, texture, and grain. However, we welcome a discussion when product description deviates from product received.
Returns: As most of our products are handcrafted and made to order (including customized items), we do not accept returns or exchanges unless the product is defective or damaged during shipping. Please review your order carefully before purchasing.
Defective or Damaged Products: If you receive a damaged or defective item, please contact us within 7 days of delivery. We will review the situation and arrange for a replacement or refund as appropriate.

6. Intellectual Property

Ownership: All designs, images, logos, and content on this website are the intellectual property of Hudson Valley Live Edge / Hudson Valley River Life. Unauthorized use or reproduction of these materials is prohibited.
Custom Designs: Any custom designs created by Hudson Valley Live Edge / Hudson Valley River Life for customers are owned by us unless otherwise agreed upon in writing. Customers are not permitted to reproduce or distribute these designs without prior consent.

7. Product Care and Maintenance

Care Instructions: All of our products are handmade from natural wood and require specific care to maintain their beauty and longevity.

Keep wooden items away from extreme heat or moisture.
Do not place wooden products in the dishwasher.
Clean using a soft cloth and mild soap; avoid harsh chemicals.
Apply wood oil or wax periodically to keep the wood nourished and vibrant.
Not dishwasher safe: Please note that none of our wooden items are dishwasher safe. Exposure to high temperatures and water can cause damage to the wood. We recommend handwashing and drying products immediately after use.

8. Privacy and Data Protection

We take your privacy seriously. For details on how we collect, use, and protect your personal data, please refer to our Privacy Policy, which can be found on our website.

9. Limitation of Liability

To the fullest extent permitted by law, Hudson Valley Live Edge / Hudson Valley River Life shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services. Our total liability shall not exceed the amount paid for the product in question.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of New York. Any disputes arising under or in connection with these terms shall be resolved in the state or federal courts located in New York, NY.

11. Amendments

Hudson Valley Live Edge / Hudson Valley River Life reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. Please review these terms periodically.